Health AI

Help

Support

We read every message — and most of what people write in about turns out to be two taps away in the app.

Email support@thehealthai.co.uk

Tell us what happened and what you expected instead. If something looks wrong on a screen, a screenshot saves a lot of back and forth — and if it is about your account, send it from the address you signed up with.

Things you can do yourself

Change your targets, goal or paceHome → Profile & body stats
Export your food log or workoutsEach section → Settings → Export
Export your runs as GPXRun → Settings → Export
Turn dark mode on or offSettings → Appearance
Manage or cancel your subscriptionSettings → Subscription
Delete your account and everything in itSettings → Delete account

Cancelling a subscription

Subscriptions are billed by Apple, not by us, so they are cancelled in your Apple account rather than in the app: Settings → your name → Subscriptions on your iPhone. Cancelling stops the next renewal; the time you have already paid for runs to its end.

Getting your data out

All three sections export from their own Settings tab. Runs leave as GPX, which Strava, Garmin and Komoot all import. Food and workouts leave as JSON.

Deleting your account

Settings → Delete account removes your account record and everything stored against it. What that covers is set out in the privacy policy.

Health AI is not a doctor

The coach is built on general guidance and it can be wrong. Anything medical — an injury, a condition, a medication, an eating disorder — is for a professional, not an app.