Health AI

Support

How can we help?

Tell us what happened and what you expected instead. If something looks wrong on a screen, a screenshot saves a lot of back and forth — and if it is about your account, send it from the address you signed up with.

Email support@thehealthai.co.uk

Things you can do yourself

Change your targets, goal or pace
Settings → Profile & body stats
Export your food log
Nutrition → Settings → Export nutrition data
Export your workouts
Train → Settings → Export workout data
Export your runs as GPX
Run → Settings → Export activities
Turn dark mode on or off
Settings → Appearance
See your subscription
Settings → Health AI Pro
Delete your account and everything in it
Settings → Danger zone → Delete account

Cancelling a subscription

Subscriptions are billed by Apple, not by us, so they are cancelled in your Apple account rather than in the app: on your iPhone, Settings → your name → Subscriptions. Cancelling stops the next renewal; the time you have already paid for runs to its end. Deleting your Health AI account does not cancel the subscription — cancel it with Apple too.

Getting your data out

Each section exports from its own Settings page. The runs you record leave as GPX, which Strava, Garmin and Komoot all import; the file has your routes but not your heart rate. Food and workouts leave as JSON.

Deleting your account

Settings → Danger zone → Delete account removes your account and everything stored against it on our server, and wipes the phone you deleted it from. What that covers is set out in the privacy policy.

Health AI is not a doctor

The coach is built on general guidance and it can be wrong. Anything medical — an injury, a condition, a medication, an eating disorder — is for a professional, not an app.